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IP Phone M12

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The new NICEUC M12 IP Phone is a high-end enterprise desktop phone which comes with 2 intelligent DSS Key-mapping color LCDs to increase enterprise users’ productivity.

The M Series IP Phones are a Business Grade IP handset with a huge range of features and flexibility. The M Series was designed and built for Enterprise Businesses with its modern design and ergonomic feel.


●2 DSS Key-mapping LCD – 12 DSS keys corresponded to the LCD display to provide dynamic DSS/BLF functions up to five pages at virtualized total 60 DSS keys.

●Gigabit Ethernet – 10/100/1000Mbps Ethernet with POE enabled.

●Economic and Environmental Friendly design with Elegant 

●Housing, with high-resolution TFT color display, delivering a rich visual experience.

●High Interoperability – Compatible with major platforms: 3CX, Asterisk, Broadsoft, Elastix, Zycoo, etc.


●6 SIP Lines

●HD Voice

●Support receiving Video call

●POE Enabled

●3 LCDs (Main + DSS)

●Handset(HS) / Hands-free(HF) / Headphone(HP) mode

●Intelligent DSS Keys

●Optional External Power Supply

●Industrial Standard Certifications: CE/FCC

Call Features

●Call out / answer / reject

●Mute / Unmute (microphone)

●Call Hold / Resume

●Call Waiting


●Caller ID Display

●Speed Dial

●Anonymous Call (Hide Caller ID)

●Call Forwarding (Always/Busy/No Answer)

●Call Transfer (Attended/Unattended)

●Call Parking/Pick-up (depending on server)


●Do-Not-Disturb (per line / per phone)

●Auto-Answering (per line)

●Voice Message (on server)

●Local 3-way Conference

●Hot Line


Phone Features

●Phonebook (1000 entries)

●Remote Phonebook (XML/LDAP)

●Call log (1000 entries, in/out/missed)

●Black/White List Call Filtering


●Voice Message Waiting Indication (VMWI) 

●Programmable DSS/Soft keys

●Network Time Synchronization

●Support Bluetooth headset (Through USB Dongle BT20)

●Support Plantronics Wireless headset (Through Plantronics APD-80 EHS Cable)

●Support Recording (Through Flash Drive)

●Action URL / Active URI



●Video codec: H.264

●Video call resolution: QCIF / CIF / VGA


●HD Voice Microphone/Speaker (Handset/Hands-free, 0 ~ 7KHz 

●Frequency Response)

●Wideband ADC/DAC 16KHz Sampling

●Narrowband CODEC: G.711a/u, G.723.1, G.726-32K, G.729AB, AMR,iLBC,Opus

●Wideband CODEC: G.722, AMR-WB, Opus(16KHz)

●Full-duplex Acoustic Echo Canceller (AEC) – Hands-free Mode, 96ms tail-length

●Voice Activity Detection (VAD) / Comfort Noise Generation (CNG) / Background Noise Estimation (BNE) / Noise Reduction (NR)

●Packet Loss Concealment (PLC)

●Dynamic Adaptive Jitter Buffer up to 300ms

●DTMF: In-band, Out-of-Band – DTMF-Relay(RFC2833) / SIP INFO


●Physical: 10/100/1000 Mbps Ethernet, dual bridged port for PC bypass

●IP Configuration: Static / DHCP / PPPoE

●Network Access Control: 802.1x

●VPN: L2TP (Basic Unencrypted) / Open VPN






●SIP2.0 over UDP/TCP/TLS







●L2TP (Basic Unencrypted)

●Open VPN








Deployment & Maintenance

●Auto-Provisioning via FTP/TFTP/HTTP/HTTPS/DHCP OPT66/SIP PNP/TR069

●Web Management Portal

●Web-based Packet Dump

●Configuration Export / Import

●Phonebook Import/Export

●Firmware Upgrade


Physical Specifications

●Main LCD x1: 4.3 inch (480x272) color-screen LCD

●DSS Key-mapping LCD x2: 2.4 inch (240x320) color-screen LCD

●Keypad: 46 keys, including

4 Soft-keys

8 Function keys (Hold, Call forward, Conference, Phone book, Call log, MWI, Headset, Redial)

4+1 Navigation keys + OK

12 Standard Phone Digits keys

3 Volume Control keys, Up/Down/Mute (Microphone)

1 Hands-free key

12 DSS Keys with tri-color LED

1 Page-Switch (PS) key

●HD Hands-free Speaker (0 ~ 7KHz) x1

●HD Hands-free Microphone (0 ~ 7KHz) x1

●HD Handset (RJ9) x1

●USB Port x1 (Connect with BT USB dongle or Flash Driver)

●Standard RJ9 Handset Wire x1

●1.5M CAT5 Ethernet Cable x1

●RJ9 Phone Jacket x2: Handset x1, Headphone x1

●RJ45 Ethernet Jacket x2: Network x1 (802.3AF PoE class 3),

PC x1 (Bridged to Network)

●Main Chipset: Broadcom

●DC Power Input: 12V/1A

●Power Consumption: POE: Idle –3.12~ 3.6W, Peak – 6~10.1W,

                  Adapter: Idle –1.97~ 2.32W, Peak –4.2~7.1W

●Working Temperature: 0 ~ 40℃

●Working Humidity: 10 ~ 95%

●Back Rack x1: Desktop Stand (Two angles)

●Color: Black

●Device Dimensions: 244 x 201 x 169.5mm(Desktop Stand)

●Gift Box Dimensions: 315 x 270 x 65mm

●Outer CTN Dimensions: 315 x 270 x 65mm (10 PCS)